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AI Chatbot vs AI Agent for Business: Which One Do You Need?
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ai chatbot vs ai agent

AI Chatbot vs AI Agent for Business: Which One Do You Need?

An AI chatbot answers customer questions using scripted flows and FAQs, while an AI agent can reason through a task, make decisions, and complete it end to end, such as booking a slot, updating a CRM record, or processing a refund. Most businesses start with a chatbot for support, then add an agent once they […]

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